Trust & Safety
Last updated: September 6, 2025
Trust and safety are fundamental to the Tendral Health platform. We maintain rigorous standards to ensure a secure, ethical, and professional environment for all users.
Our Commitment
We prioritize the safety and security of our community through comprehensive verification, continuous monitoring, and strict ethical standards.
Trust Principles
Authenticity
All healthcare professionals undergo rigorous credential verification to ensure authentic participation. We verify medical licenses, NPI numbers, and professional certifications.
Ethical Standards
We maintain the highest ethical standards in healthcare research, ensuring all surveys contribute meaningfully to medical knowledge without compromising professional integrity.
Professional Respect
We respect the time and expertise of healthcare professionals through fair compensation, relevant opportunities, and professional communication standards.
Verification Process
Our multi-step verification process ensures platform integrity:
Healthcare Professional Verification
- •Credential Validation: NPI number verification and medical license confirmation
- •Employment Verification: Current practice setting and specialty confirmation
- •Identity Verification: Document verification to confirm professional identity
- •Ongoing Monitoring: Regular re-verification and credential status checks
Research Organization Verification
- •Organizational Legitimacy: Business registration and industry standing verification
- •Research Ethics Review: Survey content and methodology evaluation
- •Compliance Assessment: Regulatory compliance and ethical standards review
- •Contact Verification: Key personnel and decision-maker authentication
Safety Measures
Content Monitoring
All surveys undergo rigorous review before publication to ensure they meet our ethical standards.
- •Research validity and scientific merit assessment
- •Professional ethics and patient safety considerations
- •Appropriate compensation and time estimation
Real-Time Protection
Advanced security systems protect against fraud, abuse, and unauthorized access.
- •Automated fraud detection and prevention
- •IP address monitoring and geographical verification
- •Response pattern analysis and quality scoring
Incident Response
Rapid response protocols for security incidents, policy violations, and safety concerns.
- •24/7 security monitoring and alerting
- •Immediate account suspension for policy violations
- •Comprehensive incident investigation and reporting
Community Guidelines
All platform users must adhere to our community guidelines:
Professional Conduct
- •Maintain professional standards in all communications
- •Provide honest, thoughtful responses based on professional experience
- •Respect confidentiality and privacy requirements
- •Report any suspicious activity or policy violations
Prohibited Activities
- ×Creating multiple accounts or impersonating others
- ×Providing false information or credentials
- ×Attempting to circumvent security measures
- ×Sharing protected health information (PHI)
- ×Engaging in any form of harassment or discrimination
Data Protection & Privacy
We implement comprehensive data protection measures to safeguard user information:
Technical Safeguards
- •End-to-end encryption for all data transmission
- •Advanced access controls and authentication
- •Regular security audits and penetration testing
- •Automated backup and disaster recovery systems
Administrative Safeguards
- •Comprehensive employee background checks and training
- •Strict access controls based on role and necessity
- •Regular privacy impact assessments
- •Incident response and breach notification procedures
Reporting Violations
Help us maintain a safe community by reporting policy violations or safety concerns:
How to Report
Safety Hotline: security@tendralhealth.com
General Violations: Report through your account dashboard
Emergency Situations: Contact law enforcement immediately, then notify us
Anonymous Reporting: Available for sensitive situations
What We Investigate
- •Credential fraud or impersonation
- •Inappropriate survey content or requests
- •Payment fraud or abuse
- •Harassment or unprofessional behavior
- •Security vulnerabilities or breaches
Enforcement Actions
Depending on the severity of violations, we may take the following actions:
Warning
First-time minor violations typically result in a formal warning and account notation.
Temporary Suspension
Repeated violations or moderate safety concerns may result in temporary account suspension.
Permanent Removal
Serious violations, fraud, or safety threats result in permanent account termination and potential legal action.
Trust & Safety Contact
For trust and safety concerns, policy questions, or to report violations:
Security Team: security@tendralhealth.com
Trust & Safety: safety@tendralhealth.com
Address: Tendral Health LLC, 123 Market Street, Suite 500, Bozeman, Montana 59715
Response Time: 24-48 hours for safety issues, 3-5 business days for policy questions