Terms of Service
Effective as of October 10, 2025
These Terms of Service ("Terms") govern your use of the Tendral Health platform and services. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.
Important Notice
By creating an account or using Tendral Health, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
Acceptance of Terms
By using our platform, you represent and warrant that:
- You are at least 18 years old
- You have the legal capacity to enter into these Terms
- Your use complies with all applicable laws and regulations
- All information you provide is accurate and current
Service Description
Tendral Health provides a healthcare market research platform that connects healthcare professionals with research organizations. Our services include:
- Survey platform for healthcare market research
- Professional credential verification
- Secure payment processing for survey participation
- Data collection and aggregation services
We facilitate the collection of professional opinions and insights for healthcare market research purposes only. We do not collect, process, or store Protected Health Information (PHI) as defined by HIPAA.
User Accounts
Account Creation
To use our services, you must:
- Provide accurate and complete registration information
- Maintain and update your information as needed
- Keep your account credentials secure and confidential
- Notify us immediately of any unauthorized access
Account Types
- Healthcare Professionals: Verified clinicians who participate in surveys
- Research Organizations: Companies that create and distribute surveys
- Administrators: Platform administrators with elevated privileges
Verification
Healthcare professionals may be required to verify their credentials through our verification process. We reserve the right to request additional documentation and to deny or revoke access if verification fails.
User Conduct
You agree not to:
- Provide false, misleading, or fraudulent information
- Submit multiple survey responses or create duplicate accounts
- Use automated tools, bots, or scripts to access our services
- Attempt to circumvent security measures or access controls
- Interfere with or disrupt the platform or servers
- Violate any applicable laws or regulations
- Infringe upon intellectual property rights
- Engage in any fraudulent or deceptive practices
- Share or sell your account credentials
- Reverse engineer or attempt to extract source code
Payments and Compensation
Survey Compensation
Healthcare professionals may receive compensation for completing surveys. Compensation terms include:
- Payment amounts are specified before survey participation
- Payments are processed through Stripe or other approved payment processors
- You are responsible for any applicable taxes on your earnings
- Minimum payout thresholds may apply
- Payment timing varies based on survey client requirements
Payment Processing
All payments are processed securely through third-party payment processors. By using our payment services, you agree to the terms and conditions of our payment processors.
Refunds and Disputes
Research organizations may request refunds for fraudulent or low-quality responses. We reserve the right to withhold or reclaim payments for violations of these Terms.
Intellectual Property
Our Rights
The Tendral Health platform, including all content, features, and functionality, is owned by Tendral Health LLC and is protected by copyright, trademark, and other intellectual property laws.
Your Content
By submitting survey responses or other content, you grant us:
- A worldwide, non-exclusive, royalty-free license to use, store, and process your responses
- The right to aggregate and anonymize your data for research purposes
- The right to share aggregated, de-identified data with research clients
Restrictions
You may not copy, modify, distribute, sell, or lease any part of our services without our express written permission.
Privacy and Data
Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using our services, you consent to our collection and use of your data as described in the Privacy Policy. Please review our Privacy Policy for more information.
Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
We disclaim all warranties, express or implied, including but not limited to:
- Merchantability, fitness for a particular purpose, and non-infringement
- Accuracy, reliability, or completeness of content
- Uninterrupted, secure, or error-free operation
- Freedom from viruses or other harmful components
- Results or outcomes from using our services
We do not guarantee that our services will meet your requirements or that any errors will be corrected.
Limitation of Liability
To the maximum extent permitted by law, Tendral Health and its officers, directors, employees, and agents shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or use
- Business interruption or loss of goodwill
- Damages arising from your use or inability to use our services
- Any conduct or content of third parties on our platform
Our total liability to you for all claims arising from your use of our services shall not exceed the greater of (a) $100 or (b) the amount you paid us in the 12 months preceding the claim.
Indemnification
You agree to indemnify, defend, and hold harmless Tendral Health, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:
- Your use or misuse of our services
- Your violation of these Terms
- Your violation of any rights of another party
- Any content you submit or share through our platform
Termination
By You
You may terminate your account at any time by contacting us. Upon termination, you will forfeit any pending payments below minimum payout thresholds.
By Us
We may suspend or terminate your account at any time, with or without cause or notice, including for:
- Violation of these Terms
- Fraudulent or suspicious activity
- Extended periods of inactivity
- Legal or regulatory requirements
Effect of Termination
Upon termination, your right to use our services immediately ceases. Provisions of these Terms that by their nature should survive termination shall survive, including intellectual property rights, disclaimers, and limitations of liability.
Dispute Resolution
Informal Resolution
Before filing a claim, you agree to contact us at legal@tendralhealth.com to attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith.
Arbitration Agreement
If informal resolution fails, you agree that any dispute arising from these Terms or our services shall be resolved through binding arbitration, except that:
- Either party may seek injunctive relief in court
- Small claims court disputes are exempt
Class Action Waiver
You agree to resolve disputes individually and waive your right to participate in class actions or class arbitrations.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
Changes to These Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will:
- Update the "Effective as of" date at the top of these Terms
- Notify you via email or through our platform
- Provide you with 30 days' notice before changes take effect
Your continued use of our services after changes take effect constitutes acceptance of the modified Terms.
General Provisions
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Tendral Health.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
Force Majeure
We shall not be liable for any failure to perform due to circumstances beyond our reasonable control.
Contact Information
If you have questions about these Terms, please contact us:
Email: legal@tendralhealth.com
Legal Name: Tendral Health LLC