Terms of Service
Last updated: September 6, 2025
These Terms of Service ("Terms") govern your use of the Tendral Health platform. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.
Effective Date
These Terms are effective as of September 6, 2025. We may update these Terms from time to time, and will notify you of any material changes.
Acceptance of Terms
By creating an account or using Tendral Health, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
- •You must be at least 18 years old to use our services
- •You have the legal capacity to enter into these Terms
- •Your use complies with all applicable laws and regulations
Our Platform
Tendral Health provides a healthcare market research platform that connects:
Healthcare Professionals
Verified clinicians who share their expertise through surveys and research participation
Research Organizations
Companies conducting market research to improve healthcare products and services
We facilitate the collection of professional opinions and insights for healthcare market research purposes, ensuring fair compensation and maintaining the highest standards of data quality.
User Accounts
Account Creation
- Provide accurate, current, and complete registration information
- Maintain and update your information to keep it accurate
- Keep your password secure and confidential
- Notify us immediately of any unauthorized access
- One account per person or organization only
Clinician Eligibility
To participate in premium surveys as a healthcare professional, you must:
Professional Credentials
Hold a valid medical license or relevant healthcare credential in your jurisdiction
Verification Requirements
Provide valid National Provider Identifier (NPI) and complete verification within 30 days
Professional Standing
Maintain active practice status and good standing with regulatory bodies
Survey Participation
Compensation & Incentives
- •Compensation varies by survey complexity and duration
- •Payment contingent on complete, honest responses
- •Minimum payout threshold: $25
- •Weekly payments via ACH or PayPal
- •1099 tax forms for annual earnings over $600
Response Quality Standards
All participants agree to:
✓ Do
- Provide truthful, accurate responses
- Complete surveys thoughtfully
- Base answers on professional experience
- Maintain confidentiality
✗ Don't
- Use automated tools or bots
- Share survey content
- Provide false information
- Rush through responses
Acceptable Use Policy
You agree to use our platform responsibly and legally. The following activities are prohibited:
- •Using the platform for any illegal or unauthorized purpose
- •Impersonating others or providing false credentials
- •Attempting to manipulate survey results or game the system
- •Reverse engineering or compromising platform security
- •Creating multiple accounts to circumvent restrictions
- •Sharing login credentials or allowing unauthorized access
- •Harassing, threatening, or abusing other users
Payment Terms
For Survey Participants
- Payments processed for completed, qualified responses
- Processing time: 5-7 business days after survey completion
- Disputes must be reported within 30 days
- Right to withhold payment for policy violations
For Research Organizations
- Subscription fees billed monthly or annually in advance
- All fees are non-refundable unless otherwise stated
- Usage overages billed at end of billing period
- 30 days notice for price changes
Intellectual Property
All content on the Tendral Health platform is protected by intellectual property laws:
- •Platform design, features, and functionality are owned by Tendral Health
- •Survey content remains property of the research organization
- •You retain ownership of your survey responses
- •You grant us license to use responses for research purposes
Termination
Either party may terminate this agreement at any time:
You May Terminate By:
- •Closing your account through account settings
- •Contacting support@tendralhealth.com
We May Terminate For:
- •Violation of these Terms or policies
- •Fraudulent or illegal activity
- •Extended period of inactivity
Limitation of Liability
To the fullest extent permitted by law, Tendral Health and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the state or federal courts located in San Francisco County, California.
Changes to Terms
We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or through the platform at least 30 days before the changes take effect. Your continued use of the platform after the effective date constitutes acceptance of the modified Terms.
Contact Information
If you have questions about these Terms of Service, please contact us:
Email: legal@tendralhealth.com
Phone: +1 (415) 555-0123
Address: Tendral Health LLC
123 Market Street, Suite 500
San Francisco, CA 94105